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Stop Ignoring Bing Webmaster Tools

March 6th, 2015

At the beginning of every new engagement we ask clients for access to their Google Analytics, Google Webmaster Tools, Adwords data, Bing Webmaster Tools and any other analytics they have. 95% of the time, the client does not have Bing Webmaster Tools set up and 50% of the time they don’t want to go through the (very minor) hassle of setting it up. Most clients are pretty focused on Google of course, but in some cases Bing can still drive significant traffic. And ignoring Bing because it’s not Google can be a big mistake. Case in point:

On January 15th of this year a large news site client’s Bing referrals dropped by about 150,000 – 200,000 sessions/day. So they were losing about 6 million visits per month. That’s not chump change. We did all of the standard technical SEO diagnoses and the site was clean. Google traffic looked fine. So we were pretty sure the problem was not on our end. The only thing I could do was email Bing’s webmaster support which I fully expected to be a black hole. I got a canned “thanks for the submission” response and pretty much forgot about it. But you’ll be amazed at what happened next!:

Bing Webmaster Tools Support Works

click to enlarge

I ran into Duane Forrester, Bing’s Webmaster relations guy, at SMX West this week and asked him what the standard procedure was for sites that get whacked by Bing. He claimed that the Bing Webmaster Tools team takes these support inquiries seriously and the key is to be credible and patient. He stressed that you should not have multiple people submitting support tickets for the same site and described this partly as a resource issue – as in they can only spend so much time on any one site/ticket – and partly as a credibility issue – you should be confident that you have ruled out issues on your side and having ten people pile on complaints to Bing support isn’t going to make them move any faster. Of course the flip side is that asking site owners to be patient while Bing keeps you in the dark and figures out if they screwed something up is a pretty big ask. But there aren’t many other options.

The good news for this particular client is that it appears that the issue was on Bing’s side and they responded to our request. So set up your Bing Webmaster Tools. You’ll never know when you’ll need it.

 

→ 1 CommentTags: Bing
Posted by Andrew Shotland

Dude, Where’s My Primary Category?!

February 26th, 2015

Google recently rolled out their “primary category” requirement to Google My Business Locations bulk accounts. Instead of associating the first category per location in a bulk account as the “primary category”, the roll out is instead selecting nothing as a primary category for all locations in a bulk account.

Primary Category is Blank

 

This means that if you want to receive the benefit of having an associated “primary category” you need to go into your bulk accounts and chose the primary category for all locations.  Since Google has been placing more importance on categories in their recent Google My Business guidelines updates, these may be a non-trivial ranking factor. So those of you with large, multi-location clients now know what you are doing for the rest of the day.

→ No CommentsTags: Google My Business
Posted by Dan Leibson

Google Now Outsourcing Local Packs to India

February 5th, 2015

We have been seeing a lot of mismatched locations in the local packs lately but this one takes the cake, er curry…:

(Click to enlarge)

Google Local India

 

You know you can’t beat Nayana Eye Care in Pradesh. They’re “recognized by the Food Corporation of India” and have “world-class sterility.”

→ 8 CommentsTags: Google Maps · Google Place Pages · Google+ Local
Posted by Andrew Shotland

90′s Redux – Google’s Fanny Pack Continues to Expand

January 26th, 2015

One of the benefits of working with local clients, both large and small, is that we see a lot stuff. Recently we have been conducting a rank tracking project for a large national brand with 1,300+ locations. This has has given us some interesting insights into the move from the local carousel to the local fanny pack. Most often SERP changes, either algorithmic or feature-based, get analyzed at the SMB level. This makes these changes seem monolithic and pervasive as you are just looking at several tiny slices of the picture.

Soon All Local Packs Will Looks Like This

Do you smell what Google is cookin’?

When we started off this project in December, a good amount of this client’s local results were still returning traditional packs even though they are in the prototypical carousel vertical (restaurant):

December 15, 2014
3 Pack Exists – Total: 13,718
Local Pack Position – Total: 6,738
Total 20,456

 

Before we get into how this was different in January, you should know that we are tracking all of the relevant keywords. We are tracking keywords that are also Google My Business categories, adding the city and tracking it at the ZIP code level.

Whatchoo talkin' about Dan?

An example of this would look like “Vegan Restaurant Costa Mesa” and would be tracked by passing zip code 92627 in as the location of the searcher (thanks Authority Labs!). Spoiler Alert – the client is not Native Foods :-)

Okay, back to what we found. Here is the punch line, Google is still continuing to roll out the fanny pack even within verticals. This becomes pretty clear when you look at the January data:

January 14, 2015
3 Pack Exists – Total: 24,814
Local Pack Position -Total: 3229
Total 28,043

 

WOW, more 3-packs! This is evident because, duh, the amount of non-fanny pack results showing up has been cut in half.  Here is a visualization to make it a little more clear:

Google Local Packs Across The Country

There are a few takeaways from this:

1) This provides more support to Linda Buquet’s theory that local results are different across different data centers.
It also seems like the roll-out across data centers is pretty slow.

2) Google may not be going all-in on the fanny pack.
If you combine the slow rollout with all the different local result displays Google has been testing then it looks like fanny pack may not be here to stay for very long.

3) Multi-location national brands should be bucketing their local search data, both regionally and by market size.
This lets you better understand the competitive landscape that your brand is playing in so you can develop specific tactics and stratagies to win rather then relying on “best practices”.

4) Invest more in local organic search.
With all the flux in local, and the fragmentation of local search results, it is probably a good call to reinvest some of that local search budget into a better local organic strategy. Even if Google does go all-in on the fanny pack, you would still want to invest more in local organic because there will be net-fewer local pack results available to show up in.

→ 1 CommentTags: Google My Business
Posted by Dan Leibson

Is MapMaker’s Bad Data Grounds for Divorce?

January 13th, 2015

We have been playing around with Google’s MapMaker product a lot lately. While this won’t come as a shock to the seasoned local search professionals out there let me tell you, it’s a buggy product. Just the other day I had it return auto-suggest results in what I think was Dutch. While UI glitches are one thing, it’s totally different when the issue is with the local data itself. I was looking at MapMaker data for a large, multi-location client when I saw this:

Google MapMaker  Result Boundery

Uh oh…

While I wouldn’t consider myself a MapMaker guru, I do spend enough time in it to know when something is out of whack. Associating a car dealership as the grounds/boundary for a physical location is definitely out of whack. Dauntless, I pressed on. While it seems like this could be a mundane issue with the MapMaker database, that didn’t seem to be the case. Just take a gander at the listing:

MapMaker Business as a Boundary

Pop quiz hotshot, why is this listing unlike other listings?

Several reasons:

-Ability to change the bounding line of the address aka the purple sea.
-No phone number
-No hours of operation
-While it display’s multiple categories, only the primary one is editable.

In addition to only being able to edit the primary category, when I went to change it I couldn’t add in a standard category like “Ford Dealer” (probably because it isn’t classified as a standard business).

MapMaker Category Selection Borked

So what I think happened is that somehow this listing has data from two sets of MapMaker features, businesses and grounds/boundary. This is a big deal because this listing is feeding data to the clients Google My Business listing for this location and not all of that data can be corrected. As most of you probably know, MapMaker is a major data source for Google My Business and since it’s such a buggy product there is bound to be blowback into Google’s consumer facing local product. I’m going to post an update as we go through getting this resolved so that if this ever happens to you, you at least know that you aren’t walking through the MapMaker darkness alone.

 

→ 4 CommentsTags: Google Maps
Posted by Dan Leibson