Suspended. Appealed. Denied. Back Up and Live in Two Weeks.
A Toronto-area realtor’s Google Business Profile was suspended and his own appeal was denied. We got it reinstated in two weeks.
Read the transcript
My Google profile was suspended, and I was in a panic. My business operates on it. I’ve got reviews there, multiple years of hard work, photos, etcetera, and all of a sudden, it was suspended. I didn’t know what to do.
I appealed it, got rejected, denied, and I didn’t know what to do. So I went online, did a lot of research, and looked for the best of the best, because I didn’t want anyone else messing around with my Google profile except the best.
I came across Andrew Shotland. I interviewed him on the phone. I decided I was gonna trust him to work on my project. And within two weeks or three weeks, here we are today.
The situation is resolved. I’ve got my life back. Google My Business is up and live. The suspension has been lifted. Thank you so much to your team for getting me out of this mess.
About Ash Alles Group
The Ash Alles Group is a real estate team in the Greater Toronto Area led by Ash Alles, a Sales Representative with Sutton Group – Summit Realty Inc., Brokerage. The team includes a client experience and transactions manager, a certified home stager and a digital media strategist, with listings from Toronto and Mississauga to Burlington, St. Catharines and Lake of Bays.
Why they hired us
Ash’s business runs on his Google Business Profile: years of reviews, photos and hard work. When Google suspended it, he appealed on his own and was denied. He didn’t want just anyone touching the profile, so he researched who the best was, interviewed Andrew Shotland by phone and hired LSG.
What we did
- Diagnosed what most likely triggered the suspension, checking the profile’s name, address, categories and recent edits against Google’s guidelines.
- Fixed the issues on the profile and gathered the business documentation Google’s reviewers look for.
- Filed a clean reinstatement request and followed it through Google’s support process until the suspension was lifted.
- Checked that the profile came back intact and was showing in search again.
Results
The suspension was lifted and Ash’s Google Business Profile is back up and live.
“I’ve got my life back. Google My Business is up and live. The suspension has been lifted. Thank you so much to your team for getting me out of this mess.”