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How To Respond To A Negative Review

September 13th, 2011
2 Comments


Since my customer reviews post on SEL seemed to be of interest, thought I would post this textbook example of how to respond to a negative review:

Click on the image to enlarge or check out R.J. Hidson Photography’s Place Page:

Remember, when responding to negative reviews your prospects are the real audience.

Thanks to Dana Ditomaso for sharing.  Check out RJ Hidson‘s Twitter stream for some more background on the wedding photos.


Tags: Online Reviews · Reputation Management

2 responses so far ↓

  • 1 Nyagoslav // Sep 14, 2011 at 12:36 am

    In cases like this a simple opportunity to attach images to reviews and/or public responses would have been great.

  • 2 The Local SEO Editorial Calendar | LocalSearchMoz.Com // Oct 12, 2011 at 3:15 pm

    [...] re Seasonal SEO (originally entitled “Back To School With Seasonal SEO”) Local SEO GuideTweetHere’s the Local SEO Seasonal Calendar I mentioned on today’s post on SEL re Season…al SEO Editorial Calendar&related=:&lang=en&count=horizontal" [...]

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