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How To Respond To A Negative Review

September 13th, 2011
1 Comment


Since my customer reviews post on SEL seemed to be of interest, thought I would post this textbook example of how to respond to a negative review:

Click on the image to enlarge or check out R.J. Hidson Photography’s Place Page:

Remember, when responding to negative reviews your prospects are the real audience.

Thanks to Dana Ditomaso for sharing. ¬†Check out¬†RJ Hidson‘s Twitter stream for some more background on the wedding photos.


Tags: Online Reviews · Reputation Management

1 response so far ↓

  • 1 Nyagoslav // Sep 14, 2011 at 12:36 am

    In cases like this a simple opportunity to attach images to reviews and/or public responses would have been great.